Secret Conservative Party call centre may have broken the law
Channel 4 news has alleged that the Conservative Party ran a secret call centre during the general election, with call centre workers contacting people on election day informing them of specific Tory candidates and urging them to vote. The call centre based in Neath belongs to Blue Telecoms, although an undercover journalist was told to […]
Connect, network & learn at the Call Centre & Customer Services Summit
By attending the Call Centre & Customer Services Summit, you will have the opportunity to meet face-to-face with solution providers. It’s a no-hard-sell environment and could save you hours of researching and sourcing new suppliers. As our VIP guest you will be provided with a bespoke itinerary of meetings with suppliers relevant to your business. […]
Tesco consolidates Cardiff call centre jobs
Tesco has confirmed that up to 1,100 jobs could be lost at its call centre in Cardiff. The supermarket giant said it was consolidating its customer engagement centres (CEC) into a single site in Dundee, where around 250 jobs will be created. Workers from the Cardiff area will be offered work at the Dundee site. […]
ON-DEMAND WEBINAR: Kura’s 7 steps to success in customer service
It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored. With this in mind, Kura commissioned Ember Services […]
Sentencing pending in ‘massive’ US call centre scam case
The US Department of Justice has revealed that four Indians and a Pakistani have pleaded guilty to charges against them for their involvement in a massive telephone impersonation fraud and money laundering scheme in the US. Rajubhai Patel (32), Viraj Patel (33), Dilip Kumar Ambal Patel (53) and Pakastani national Fahad Ali (25) all pleaded […]
RSPCA renews Capita deal until 2022
The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has entered into a renewed contract for call centres services with Capita until 2022. Capita will continue to provide the RSPCA’s national contact centre, handling more than a million calls each year, providing support for animal cruelty incidents of which 149,000 were investigated in […]
MPL Systems in Gartner’s May 2017 Magic Quadrant
mplsystems, a leading provider of contact centre and field service technologies, has announced its inclusion in Gartner’s May 2017 “Magic Quadrant for the CRM Customer Engagement Centre (CEC)” for the third consecutive year. This follows their inclusion as a Visionary in Gartner’s Magic Quadrant for Contact Centre as a Service, making them one of only […]
Call Centre & Customer Services Summit – Don’t Miss Out!
Make sure you don’t miss out on the opportunity to attend the Call Centre & Customer Services Summit this autumn. Taking place on the 18th & 19th September at the Hilton Deansgate, Manchester, it’s FREE for you to attend and it will provide you with the opportunity to: Meet new suppliers who can help your […]
ON-DEMAND WEBINAR: Reduce Customer Effort to Increase Positive Outcomes
In today’s digital age your customers have high standards and limited patience. The world is their marketplace and customers have many options for purchasing products and obtaining services. At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contact your organisation? What if […]
BA looks to outsource call centres to Capita
British Airways has started talks with Capita to outsource its Manchester and Newcastle call centres as the IAG-owned airline looks to cut more costs. The move is likely to create controversy, especially after the IT issue that besieged the company recently and left 75,000 passengers stranded. Accusations of cost-cutting and outsourcing of IT services were […]
