INDUSTRY SPOTLIGHT: 8×8 Frontdesk for receptionists
By EveryCloud 8×8 Frontdesk is a tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes. Providing personalised call handling, tailored user experience and a software-based solution means businesses can easily automate a flexible solution that eliminates the need for costly multi-vendor solutions. Integrating with your wider 8×8 XCaaS integrated […]
INDUSTRY SPOTLIGHT: 8×8 Voice for Microsoft Teams
By EveryCloud With the number of active users on Microsoft Teams having reached an incredible 145 million as of April 2021, it’s clear that Teams is a popular solution for internal communications. What if you could enhance that solution? Bring your external communications in to the world of Microsoft Teams. 8×8 Voice for Microsoft Teams […]
8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service
8×8 has been named by Gartner as a Leader in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide. It’s the eighth year in a row 8×8 has been recognised as a Leader in the report. “Companies using one technology platform for voice, video collaboration, team messaging and contact centre from a single vendor […]
8X8 Wins UC Today 2019 Best Cloud Communications Provider Award
8×8 has been named Best Cloud Communications Provider at the UC Today 2019 Awards. The category recognises organisations that have proven market success and continue to push the boundaries of innovation in this sector. 8×8 was selected as the winner from a group of industry heavyweights. The UC Awards, hosted by UC Today, is a […]
8X8 acquires Wavecell
8×8 has acquired privately-held Wavecell, a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider, for approximately $125 million in cash and stock. The acquisition provides 8×8 with an established technology platform and high-growth revenue business to pursue CPaaS globally and represents a natural expansion of 8×8’s cloud business from Unified Communications-as-a-Service (UCaaS), Contact Centre-as-a-Service (CCaaS), and Video […]
8×8 inks partnership with EveryCloud in North West
8×8 has partnered with EveryCloud, strengthening its reach to customers in the North West of England. EveryCloud supports clients across all sectors – from global financial services businesses such as BDO, to professional sports organisations such as Everton Football Club. With this partnership, 8×8 further extends its channel reach in the UK and in particular the […]
8×8 integrates with Google’s Contact Centre AI
8×8 has announced its integration of 8×8 Content Centre with Google Cloud’s new Contact Centre AI The Google platform combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. “Contact Centre AI empowers enterprises to use AI to augment and improve their contact centres,” said Rajen Sheth, […]
Impact of bad customer service on retailers revealed
Nearly six in ten (59%) consumers have stopped shopping with a retailer due to poor customer service in store, on the phone, or online. That’s according to new data by 8×8, which 2,018 UK adults in October, finding that when asked about the bad service they had received, the most common issue consumers cited (78%) was being […]
8×8 confirms general availability of X Series
Cloud comms specialist 8×8 has announced the general availability of its next-gen intelligent enterprise engagement system for customer and employee interactions, X Series. The solution is now available in the US and UK, with 8×8 asserting that it will help companies deploy a single cloud solution for voice, video conferencing, contact centre, team messaging and […]
Senior business leaders holding back on adopting new technology…
New research carried out by 8×8 and the Institute of Directors (IoD) has exposed a rift between attitudes of company directors and IT managers when it comes to embracing new technology. Comparing the views of mid-level ‘hands-on’ IT managers with senior directors across more than 260 UK businesses, the research found 45 per cent of […]
