Market Data: 2025 contact centre buying trends revealed
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring still top the list of solutions the UK’s leading industry professionals are sourcing in 2024, according to our exclusive research. The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on April 28th & 29th in London, with […]
Revealed: The most in-demand CX solutions for 2024/25
Customer Journey Management, Customer Insights and Customer Satisfaction top the list of solutions the UK’s customer experience professionals are sourcing for 2024/25, according to our exclusive research. The findings have been revealed ahead of the CX Solutions Summit, which takes place on October 17th in London. Delegates registering to attend the event are asked which […]
Revealed: The most in-demand contact centre solutions for 2024/25
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring top the list of solutions the UK’s leading industry professionals are sourcing for 2024/25, according to our exclusive research. The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on September 9th & 10th in London. Delegates registering […]
Contact centre solutions: 2024 buying trends revealed
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring and top the list of solutions the UK’s leading industry professionals are sourcing in 2204, according to our exclusive research. The findings have been revealed ahead of the Contact Centre & Customer Services Summit, which takes place on April 29th & 30th in London. Delegates […]
Contact & customer service centres: 2023/24 buying trends revealed
Artificial Intelligence, Agent Coaching & Monitoring and Call Centre Technology top the list of solutions the UK’s leading industry professionals are sourcing in 2023/24. The findings have been revealed following the recent Contact Centre & Customer Services Summit, which took place last week. Delegates registering to attend the event were asked which areas they needed […]
Digital customer engagement solutions: 2022/23 buying trends revealed
Live Chat, AI Applications and Self-Service top the list of solutions the UK’s leading customer engagement professionals are sourcing in 2022/23. The findings have been revealed ahead of this week’s Digital Customer Engagement Summit, which takes place on October 20th. Delegates registering to attend the event have been asked which areas they needed to invest […]
Contact & customer service centres: 2022/23 buying trends revealed
Artificial Intelligence, Call Centre Technology and Customer Experience Surveys top the list of solutions the UK’s leading industry professionals are sourcing in 2022/23. The findings have been revealed following the recent Contact Centre & Customer Services Summit, which took pace earlier this month. Delegates registering to attend the event were asked which areas they needed […]
Contact & customer service centres: 2021 buying trends revealed
Agent Coaching & Monitoring, Training & Development and Artificial Intelligence top the list of solutions the UK’s leading contact centre and customer services professionals are sourcing in 2021. The findings have been revealed in the lead up to the Contact Centre & Customer Services Summit, which takes place on September 13th & 14th at the […]
Customer experience solutions: 2021 buying trends revealed
Agent Coaching & Monitoring, Customer Insight and Staff Incentives top the list of solutions the UK’s leading customer experience professionals are sourcing in 2021. The findings have been revealed following the recent virtual Contact Centre & Customer Experience Summit, which took place on July 6th & 7th. Delegates registering to attend the event were asked […]
Digital Customer Engagement: 2020 buying trends revealed
Online Live-Chat Systems, Self Service and VoC Programmes top the list of solutions the UK’s leading digital customer engagement professionals are sourcing in 2020. The findings have been revealed following the recent Digital Customer Engagement Summit, where delegates registering to attend the event were been asked which areas they needed to invest in during 2020 […]
