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INDUSTRY SPOTLIGHT: Infobip global cloud communications platform

917 611 Stuart O'Brien

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels.

Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way.

For more information, visit www.infobip.com.

Westcon and RingCentral team up for cloud solutions

960 640 Stuart O'Brien

Distributor Westcon and cloud specialist RingCentral have entered a strategic partnership to deliver cloud communications solutions across multiple markets in Europe, with Westcon acting as a master agent for RingCentral.

“Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects of their portfolio,” said Rene Klein, Senior Vice President, Westcon Europe.

“That is why we’ve made the strategic decision to make RingCentral our lead partner in our launch of a new master agency model for Europe. We’re excited to be pioneering this new approach as a significant addition to our existing channel partner model.”

With expertise in unified communications as a service (UCaaS), Westcon says it will enable speedy partner onboarding, enabling fast ROI on their investment.

Antony Byford, Managing Director, Westcon UK&I said: “RingCentral is an industry-leading vendor at the sweet spot of the UCaaS opportunity. It represents a highly compelling proposition for partners wanting to build their cloud-based business.

“RingCentral’s portfolio is attractive to new resellers across many industries, with a market potential that extends beyond traditional UC players. We believe Westcon has the reach, relationships, and drive to help accelerate RingCentral’s business growth here in the UK and Ireland.”

RingCentral provides a single cloud platform with multimodal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement.

It also provides integration capabilities with other leading cloud business apps to enable organisations with seamless and customisable workflows.

“Master agents like Westcon are instrumental in arming their partners with the best solutions on the market so they can help their customers make the best possible choice for their business,” said Zane Long, SVP of global channel sales, RingCentral. 

“We’re thrilled to be their lead partner as we work together to enable their channel community with the leading solution in UCaaS.”

Image by rawpixel from Pixabay

TDBC to apply 8×8’s cloud-based telephony system…

800 450 Jack Wynn

Taunton Deane Borough Council (TDBC) will introduce cloud-based technology provided by 8×8 from early December in a bid to improve the council’s staff productivity and service offering for its 140,000 local residents.  

The roll-out will give staff members access to advanced telephony features including intelligent call routing for residents to be directed to the most appropriately skilled agent first time. The new cloud system will also improve internal communications, and, as 8×8’s communications systems are based completely in the cloud, TDBC can quickly increase and decrease the number of staff working, based on demand.  

Fiona Kirkham, ICT and information manager at Taunton Deane Borough Council and West Somerset Council said: “We’re always looking at how we can innovate and improve our systems to help residents in Taunton and the surrounding area. It’s important for us to use cutting edge technology to make sure we are as efficient as possible and ensure local residents receive the best possible support. The 8×8 team is really supportive, working quickly and efficiently so that we can meet our very tight launch deadlines.” 

TDBC needed a provider that could quickly replace its existing legacy system to open an additional site in early December, before rolling out to further sites early next year. In addition, 8×8’s full compliance with PCI DSS standards and acquiring accreditation under the UK government’s ‘Cyber Essentials’ scheme gave TDBC the peace of mind that its system was secure. 

Xperedon launches new cloud-based solutions company…

800 450 Jack Wynn

The cloud-based software, IT and web development solutions provider, Xperedon, has introduced a new company, Umbrella Dev  in a bid to ‘reflect its growing status’ as a leader of comprehensive cloud-based services for the business sector.

The brand has reportedly invested more than $10 million in the development of flexible and ‘high-impact’ cloud-based software solutions used globally by well-established organisations, such as Charities Aid Foundation America. To accompany this, the company also offers a full range of maintenance, support, web and IT systems development, and project related services to clients.

CEO of UmbrellaDev, David Hallett, commented: “UmbrellaDev occupies a unique place at the forefront of innovation in cloud computing and digital services, working with leading organisations in the corporate sector and the non-profit sector. As a dynamic company we are ideally placed to support large organisations that require an agile partner who can deliver a comprehensive range of cloud-based systems, web and data services.”

To learn more about UmbrellaDev’s product offering, click here

Telsis and Cirpack form technology-based partnership…

800 450 Jack Wynn

In a bid to deliver vast improvements to service intelligence offerings, the network intelligence solutions provider, Telsis has teamed up with cloud software company, Cirpack, to create an innovative technology and re-seller partnership approach for agents and service providers to protect their average revenue per user (ARPU), among other areas.

Furthermore, by connecting with Telsis’ network intelligence software platform, Cirpack will also be able to contribute significantly increased service intelligence functionality to their customers, such as inbound call management solutions and fraud prevention. CEO at Telsis, Richard Webb, said: “Cirpack are highly regarded by many of our customers and working with them will allow us to deliver far greater levels of service intelligence to their switches and other core network infrastructure. There’s a compelling synergy between our Network Intelligence-based software platform and Cirpack’s hardware switches and systems.”