Ransomware protection: Back up, don’t pay up
By Pritesh Parekh, Chief Trust & Security Officer, VP of Engineering at Delphix It’s hard to ignore the recent spate of ransomware attacks. For businesses all over the world, the problem is only getting bigger. It’s also getting more costly, with many feeling as if they have no choice but to pay up. When ransomware shut down the Colonial […]
National Apprenticeship Week: How to get involved
The ‘Build the Future’ theme returns for its second year, with over 1,200 events taking place across England to showcase the benefits of apprenticeships. The week aims to celebrate and promote the fantastic benefits which apprenticeships offer both learners and employers, spotlighting businesses who are investing in this life-changing education route. The government says apprentices are […]
Davies webinar session: Financial services organisations struggle to create a CX culture built to last – but why?
84% of financial services leaders rank business process alignment as more important than putting the customer first when designing customer experiences. How can they then create a CX culture that really puts the customer first? Davies has discovered that culture seems to be taking a backseat for most CX leaders, although we all know that […]
UK National Contact Centre Awards open for 2022 nominations
Described as ‘incredible’ and ‘game changing’, the UK National Contact Centre Awards (UKNCCA) is the largest programme that recognises the amazing talent within the UK contact centre industry, with CCMA members benefiting from free entry. Contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them […]
DOWNLOAD: The future of workforce engagement in the contact centre
By Talkdesk This year, as employers and employees navigate a work environment that is anything but “business as usual,” leaders in every area are discovering more questions than clear answers. And the contact centre is no exception. While many uncertainties remain in determining the future of workforce engagement, it is safe to expect that those […]
EvaluAgent and Puzzel form strategic alliance to strengthen growth and support shared product visions
Puzzel, the leading European provider of cloud contact centre solutions, has announced the signing of a new strategic alliance with EvaluAgent, a leading Quality Assurance and Performance Management platform. As a result of the alliance, EvaluAgent’s technology will be integrated into the Puzzel’s Cloud based Customer Service Platform, designed to directly address some of the […]
WHITE PAPER: Transform Customer Service with Next-Gen Knowledge
By eGain Over 5,000 consumers told us in a survey that the biggest hurdles to good customer experience are: “contact center agents are not knowledgeable,” “different agents give different answers,” and “I can’t find answers on the company website.” At the same time, customer service contact center agents confessed that “finding the right answers” and […]
Do you know what’s missing from your CX strategy?
By Genesys Our team here at Genesys have been hard at work creating a digital consultancy solution focused on Omnichannel Contact Centre. This is in the form of an online self-assessment that will enable you to benchmark against industry standards, identify relevant use cases, and define your CX strategy roadmap. We’d like to invite you […]
INDUSTRY SPOTLIGHT: VeriCall Ltd
VeriCall is a 100% UK-based call centre that has not only won several awards for delivering exactly the kind of Customer Care that their customers require and deserve but also one that seeks to constantly evolve and improve its offering. One example is the unique Payments in Social Media solution that allows team members to […]
How can working from home impact your customers?
Many employees across the country are now working from home, and have been for some time. Transitioning from office to home on the face of it seems like a straight forward task of moving hardware when in fact what we’ve learnt over the passed year is that- one of the biggest mistake’s companies have made […]
