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Upcoming Vendorcom events for cards & payments professionals – Register today!

 960 640 Stuart O'Brien
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If you’re in payments and interested to not only keep abreast of new developments, but also influence and drive positive change and innovation in the way that merchants take payments from consumers, don’t miss this series of essential events from Vendorcom.

Vendorcom Europe is a multi-stakeholder business community that connects seekers, solvers and shapers in the European payments industry. It has helped shape the collaborative/competitive landscape in payments since launching in 2003 and has developed its reputation over the past 15 years by establishing itself as Europe’s definitive forum for keeping in touch with the what’s what and the who’s who in payments. It is the most trusted, independent forum for suppliers and users of payment systems in Europe.

Vendorcom does this through core activities such as Networking Events, Future of Payments Conferences, and Payments Forums.

All Vendorcom events are free for merchants to attend because the company saw in the roll-out of Chip & PIN over 10 years ago, the voice of the users of payment systems, particularly merchants and consumers, is vital to the development and rapid adoption of new payments initiatives. Having established Vendorcom initially as a forum for solutions providers, in the past eight years it has benefitted from the involvement and influence of merchants, from all market sectors, who have shaped the discussions and decisions made on a wide range of topics at both our Future of Payments Conferences and Payments Forums.

For many merchants, navigating the increasingly confusing range of ‘innovations’ that the payments industry promotes as self-evident ‘must-haves’ presents a huge challenge. Having access to a source of independent, authoritative, coherent information on the options you face and the opportunity to compare experiences with your peers will be invaluable as you seek to determine how payment systems can align with your business requirements.

Upcoming events include:-

Payment Risk Forum – 3rd June (Online) – https://www.vendorcom.com/event.php?event_id=1251

Payments Identity & Authentication Forum – 16th September – https://www.vendorcom.com/event.php?event_id=1268

Payment Risk Forum – 2nd December – https://www.vendorcom.com/event.php?event_id=1284

For more information, click here.

INDUSTRY SPOTLIGHT: Simply Compliant

 960 640 Stuart O'Brien
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Fusion’s simple phone payment technology captures the small and medium contact centre market.

The Threat

Contact Centres taking telephone payments are under threat as Card Not Present (CNP) transactions become the main target for card criminals, as recognised in the latest PCI Security Standards Council guidance released in November last year.

Introduction of the GDPR alongside the Data Protection Act 2018 means that the protection of your customers payment data may not be a mandatory requirement, but a legal requirement instead, which could leave a Company’s Director having personal liability.

Companies small and large, question how they secure payment card data and comply with the PCI Data Security Standard considering;

  • In 2018, every day UK businesses suffered on average 633 attempts to breach their network. [The Times]
  • 42% of UK businesses suffered a breach in the past 12 months. [Source: UK government]
  • 70% of organisations believe their security risk increased significantly last year. [Ponemon Institute]

Solutions?

Key solution providers have focussed on larger contact centres, but Fusion Telecom has broken ranks and has targeted small to medium contact centres, typically having 5 to 500 seats.

Creating a product of such simplicity that agents don’t even need training to take a card payment, and rather than relying on the fear of non-compliance they have built in an added-value feature set, such as call dispositioning, recurring payments, refund administration and call transfer.

Easy Adoption

Removing the barriers to entry, Fusion’s approach provides several options to adopt its award-winning payments technology, so you don’t have to replace your Payment Service Provider or Telephone System.

For small companies that want one provider responsible for multiple solutions, Fusion can supply the whole stack, from telephony, unified desktop, compliant payments, payment gateway and even merchant acquiring services.

Managing Director, Adam Norsworthy, was asked why Fusion has focussed on simplicity and smaller contact centres.

“We see a significant opportunity helping smaller companies be compliant, as they are targeted increasingly every year by criminals, and they often lack the dedicated resource contact centres with 500+ agents have to be secure”.

“Smaller companies can offer a more personalised service, but they are subject to the same laws and standards as their larger counter-parts, and to compete should have access to the same technology at an affordable price.”

Click here to get in touch with Adam and Fusion to take a look under the cover of their new payment technology.