Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events Contact Centre Summit | Forum Events

Posts Tagged :

Wales

Caepeo Estates Planning creates 300 new jobs in Wales

 960 640 Stuart O'Brien
By:
0

 Caepeo Estate Plannings has opened a new call centre in Newport, Wales, with plans to employ over 300 staff over the next five years.

Following financial support from the Welsh Government, the company – which specialises in funeral planning and writing services – opened its doors in October with the Welsh Goverment’s Economy Secretary Ken Skates in attendance.

The site was chosen over another in the Teeside area of the North of England following an agreement with the Welsh Government over an undisclosed amount.

Commenting on the opening, Mr Skates said: “Wales has developed a strong reputation for having the best contact centre staff in Britain.

“That, combined with the sympathetic accent that people have in this region, provides a big incentive for driving investment into south east Wales.

“As a Government we have worked closely with Carpeo to support their business plans and to provide strong employment and training opportunities.

“Caepeo’s plan to employ 300 people here in Newport by 2022 will make them a significant local employer.”

BT hints at more call centre jobs heading to Wales

 960 640 Stuart O'Brien
By:
0

The director of BT Wales has hinted that more customer service jobs could be returning from India to Wales, as the telecoms giant continues to review its customer service strategy.

The news comes in the wake of 100 new call centre jobs created by the company in Swansea earlier in the year.

Alwen Williams, director of BT Wales said: “Customer service is absolutely critical for BT and improving that customer service experience for our customers; so we are bringing all customer service calls back from India to the UK.

“Swansea is an extremely important site for us strategically; we have found that we can recruit really good people in Swansea who will stay with us.

“The training they get is well used and it’s good for the organisation.

“It’s not just about the call centre either.

“The site that we have here in Swansea is much more strategically important for BT because it’s where we test our customer-based products.”

The Welsh government has supported the move.

Discussing the move after visiting the BT tower in Swansea, economy secretary Ke Skates said: “It’s great to be able to draw back to Wales employment that in previous years was lost.

“There are 30,000 people employed in contact centres across Wales and it’s a highly valued part of the economy now.

“This particular BT facility is employing a lot of the brightest and best people in the area and it’s great to see them having superb career prospects.”

“BT are talking very positively about their future prospects here. I think we need to watch this space.”

Kevin-Bacon-EE

EE creates 60 new jobs in Merthyr Tydfil

 960 640 Stuart O'Brien
By:
0

Mobile phone giant EE is recruiting 60 new jobs at its call centre in Merthyr Tydfil.

The UK’s biggest mobile operator, owned by BT, already employs more than 800 staff at its Rhyd-y-Car Business Park site with the majority of the staff travelling in from the surrounding local area.

EE created 1,000 new jobs across its sites in 2016 alone. The move comes as the firm looks to base all customer service calls in the UK and Ireland.

As well as Merthyr, the customer service advisors will fill positions in North Tyneside, Darlington, Greenock, Plymouth and Oxford.

The decision to bring its customer service calls back to the UK has been heralded as a success by the company, which claims that complaints are now well below the industry average.

More than a hundred of the roles offered will be part of EE’s apprenticeship scheme, offering people the chance to learn new skills and gain nationally recognised qualifications while building a longterm career at the company. The programme, launched in 2012, has already recruited 1,300 apprentices through the system.

Economy Secretary Ken Skate said: “I am delighted that EE will be recruiting an additional 60 new advisers to its contact centre in Merthyr. This is excellent news for the local economy, particularly given EE’s commitment to training and developing its staff and supporting them to progress and build long term careers.”

Chief executive of EE, Marc Allera, said: “Keeping connected continues to play an increasing role in peoples’ lives, and we’re working hard to invest in our staff and our network to keep Britain connected and ensure we create the best experience possible for new and existing customers.

“We’re also proud to be continuing to support the UK jobs market and providing the platform for our staff and incoming apprentices to gain skills and build long and successful careers with us.”

EE is also looking to make significant investments in Wales’ 4G network, taking coverage from 40% of its landmass January 2017 to 90%coverage by December 2017.

www.ee.co.uk