Do you specialise in Call Centre Technologies? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in March we’re focusing on Call Centre Technologies. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Call […]
Digital Customer Engagement Summit returns this October – registration open!
Following its successful debut in 2019, registration is now open for this autumn’s Digital Customer Engagement Summit. Register for your complimentary guest place today. What can I expect? Taking place on October 13th at the Hilton London Canary Wharf, the Digital Customer Engagement Summit allows senior customer service professionals to share forward-thinking ideas, meet new […]
New seminars announced – Contact Centre & Customer Services Summit
Attend the Contact Centre & Customer Services Summit and you’ll have the opportunity to learn new tricks and get insight into the latest techniques in the sector. This unique two-day event takes place on April 27th & 28th at the Radisson Blu, London Stansted and is entirely FREE for you to attend. Your complimentary pass […]
The 25th UK National Contact Centre Awards close for nominations this week
The longest established awards for the UK contact centre industry are in their 25th year. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard. All of the […]
Dynamic FAQs improve customer experience and reduce customer contact
By ContactOne Today’s web users are increasingly relying on the Internet as a prime source of information and are more likely to use FAQ based solutions for answers. On the plus side this trend can be leveraged to reduce the propensity for on-line visitors to contact Agents. The flip side of this is that the […]
Contact & customer service centres: 2020 buying trends revealed
Agent Coaching & Monitoring, Artificial Intelligence and Call Centre Technology top the list of solutions the UK’s leading contact centre and customer services professionals are sourcing in 2020. The findings have been revealed in the lead up to the Contact Centre & Customer Services Summit which takes place on April 27th & 28th at the […]
SAVE THE DATE: Smarter Payments Summit 2020
There’s a complimentary guest pass reserved for you to attend the Smarter Payments Summit – will you be there? 8 September – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- • Source new innovative and budget-saving suppliers • Learn […]
Contact Centre & Customer Services Summit – We need you!
There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event. 27 & 28 April – Radisson Blu, London Stansted This unique event is entirely FREE for you to attend – simply RSVP here. Source new innovative and […]
UK boards must take more responsibility for customer experience – Research
Customer experience is largely perceived as a strategic issue and one that should be driven at board level, with measurement of CX varying wildly within key industry verticals. That’s according to research conducted by Gobeyond Partners, which surveyed over 450 managers and above across retail and wholesale, financial services and banking, private healthcare, and insurance, finding that 86% of […]
INDUSTRY SPOTLIGHT: ContactOne
At ContactOne we believe in creating more successful conversations by using true multi-channel / omni-channel engagements that enable business-to-consumer (B2C) organisations to communicate with their customers via the customers’ channel of choice. Customers want to engage with a contact centre through their media of choice without unnecessary repetition of previous conversation elements…just one conversation across […]