Don’t forget to claim your place at the Call Centre & Customer Services Summit
You could be joining 65 other industry peers at the Call Centre & Customer Services Summit, which takes place on April 23rd & 24th at the Radisson Blu Hotel, London Stansted. This highly-focused event will put you in touch with innovative new suppliers and solution providers, as well as giving you access to insightful seminar […]
Echo-U launches ‘out of hours’ customer support service
Echo-U has launched an ‘out of hours’ customer support service, which will see it provide 24/7 support to clients in the retail, utilities and mobile sectors. A dedicated team of advisors at Echo-U South will deliver around the clock support to clients requiring assistance, whilst providing bespoke solutions to customer queries at any time of […]
RECOMMENDED: Call Centre Analytics – Mediahawk
Established over 15 years ago, Mediahawk is at the forefront of call tracking analytics and attribution. Call tracking allows your business to make data-driven decisions to optimise marketing and advertising investments; improve conversions and reduce spend; improve the customer journey and uncover opportunities for business growth. Call tracking and attribution is the ability to link […]
Sabio acquires customer service data specialist Bright UK
Customer experience solutions provider Sabio has acquired Bright UK, a specialist in customer service data and analysis. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact centres, using a combination of real time customer feedback analysis, comparative benchmarking and employee surveys. The acquisition follows Lyceum Capital’s earlier investment in Sabio, and is part of […]
INFOGRAPHIC: How informed are leaders to make decisions that impact the contact centre?
How different is the view of the contact centre leader from the front-end advisor? You can find out in the new summary infographic from Kura and Inisoft. Over the past few months, Kura and Inisoft have kept you informed of their research series with ContactBabel and CCA Global. This research series looked at the challenges facing […]
GUEST BLOG: Speaking your customers’ language
By Pole To Win Multilingual support is essential in a global market. At a basic level, exceptional customer experience relies on exceptional communication. The underlying fundamental is exceptional, coordinated and consistent communication in all of your customers’ native languages. Making an assumption that all of your customers are able, willing or comfortable with communicating in […]
FREE GUIDES: Agents unable to commute to the office? Here’s how to operate efficiently during a crisis
By Synthetix For the love of Rudolph, Christmas now starts in March, not July? The recent weather would have had many of us think it could be Christmas if we didn’t know better. Heavy snow not only had some commuters spending hours in their vehicles, and train, flight and bus cancellations resulted in an unprecedented […]
Do you provide technology for call centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focussing on emerging technology. It’s all part of our new ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of technological solutions and […]
INDUSTRY SPOTLIGHT: Aegis takes Customer Experience Management offshore
Aegis is one of the leading global business services providers of customer experience management. For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals. Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over […]
The Rise of the Robots: Can AI deliver happy customers?
Register now for the Call Centre & Customer Services Summit and you’ll have the opportunity to meet with innovative suppliers, network with peers AND attend a series of seminar sessions. All for FREE. But register now as places are limited. Gain valuable insight into new and upcoming trends and technology, with seminar sessions including: How […]
