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Are you ready for GDPR in the contact centre?

 960 640 Stuart O'Brien
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General Data Protection Regulation (GDPR) is getting closer. The rules will be pretty stringent, with some hefty fines – and have the potential to have a big impact on a lot of global businesses. Vigilance around the use and protection of customer data now rises to the top of the agenda.

For this reason Aeriandi, in conjunction with Pindrop, commissioned Martin Hill-Wilson to research and produce a whitepaper on the impact that GDPR will have on Contact Centres.

Martin is an independent consultant with a long-standing track record in customer engagement strategy and implementation.

Following on from this, Aeriandi and Pindrop will be holding an event on GDPR in the Contact Centres.

Here, they will discuss the whitepaper findings and explore what contact centre leaders need to do in preparation for becoming GDPR ready.

For more information and to register please visit: www.aeriandi.com/events/gdpr-workshop/

Aeriandi have spent over 14 years investing in cloud-based design and architecture and are proud to work with some of the biggest names in banking, telecommunications, utilities, retail and travel.

Their PCI-DSS Level 1 secure phone payment system is the first and only cloud-based solution to process over 1 billion pounds in payments in a year. It’s fast to implement, user-friendly, secure, and 100% flexible, scaling up or down to match your business.

www.aeriandi.com

Industry Spotlight: Pick and choose voice security solutions with Aeriandi

 1024 663 Stuart O'Brien
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Aeriandi’s award-winning voice security solutions deliver complete protection from the start to the end of every call.

From call recording, archiving and PCI phone payments, to fraud detection and speech analytics, they have you covered.

The company’s software-as-a-service solution delivers industry leading functionality and security, without the need to ever install anything on site.

Here’s a rundown of the core functionality offered:

Call Recording

Hosted call recording made simple. A single secure portal for fixed-line and mobile call recordings.

PCI Phone Payments

Operating at telco level, Aeriandi’s fully hosted solution stops all payment card data from entering the service provider’s environment, protecting its business, customers and brand.

Call Archive

Aeriandi’s Archive Call Recording Storage and Retrieval service eliminates all the sensitive cardholder data from contact centre infrastructure, so users can more readily comply with the PCI DSS.

Phone Fraud Detection

Protect against phone fraud throughout the entire call centre, in both live agent calls and IVR activity, improving customer experience and reducing fraud losses.

Speech Analytics

Allows for the analysis of customer calls in real-time, as well as batch, helping to structure interactions more meaningfully, deliver higher levels of customer satisfaction, improve agent performance and ensure that FCA objectives are met.

Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain. Aeriandi, however, operates at carrier level and its solutions are delivered 100% via the cloud, meaning faster deployment at lower cost with less business disruption. All of Aeriandi’s solutions are fully scalable and flexible, which means they are easily adapted to the changing needs of business.

Pick and choose what you want

Every business has different needs when it comes to voice security, which is why all of Aeriandi’s products and services are available individually as well as part of a comprehensive solution. Businesses of all sizes can tailor solutions to best suit their requirements without the need to buy irrelevant products they don’t want or need.

A trusted partner for organisations across the UK

There are already over 20,000 call centre operatives using Aeriandi software throughout the UK, representing household brands in sectors such as retail, telecommunications, banking, travel and utilities.

For more information, please visit www.aeriandi.com or call 0845 108 0308