Do you know what’s missing from your CX strategy?https://contactcentresummit.co.uk/wp-content/uploads/2021/11/Genesys-Noc-30th.jpg 960 640 Guest Post Guest Post https://secure.gravatar.com/avatar/abb249055208c7af4d35568e422dfd63?s=96&d=mm&r=g
Our team here at Genesys have been hard at work creating a digital consultancy solution focused on Omnichannel Contact Centre. This is in the form of an online self-assessment that will enable you to benchmark against industry standards, identify relevant use cases, and define your CX strategy roadmap. We’d like to invite you to take advantage of this digital consultancy.
This online self-assessment should take just 5 minutes to complete. Our system will then generate a bespoke report for you which we can walk through. You can also share this invitation with other contacts within your business to complete the assessment and we will correlate the results.
Your report will show anonymously benchmarked results, an assessment of your strengths and also a specific action plan to show you the fastest path to an optimised position.