Live chat used to be a “nice to have” service offering, Today, more than 41% of customers expect live chat on your website and more than half of all customers prefer to chat with someone in real-time and online. It gives customers a way to reach you at the exact moment that they have questions or problems they can’t solve.
Customer experience plays a key role in your business’ growth and revenue. Being available in the channel that best suites them is a factor of delivering exceptional customer experiences.
At Woven we can provide your business with seamless live chat technology for your team or even manage it for you.
Benefits:
- Improved support experience
- Increased customer engagement and satisfaction
- Connected customer experience
- Increases first contact resolution
- Reduced service costs and boost efficiency
With tPoint Live Chat and Messenger the possibilities are endless:
- Quick replies and predetermined responses to common questions
- Live Chat Screen transfer for secure payments – not visible to advisors
- tPoint powered End Feedback Survey to aid improvement to your customers experience
- Consistent Advisor Experience with unified Agent Desktop so your advisors can respond to interactions on Chat or Social DM
If you would like to know more, let’s talk?
Contact us on hello@wearewoven.com or give us a call on 0333 103 7337 to find out more about our live chat services.
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