Ember rebrands to Davies Consulting
Ember Group has rebranded to Davies Consulting as part of its final integration step following Davies’ acquisition of the company in 2018. Operating as Davies Consulting, the team will continue to deliver specialist customer experience (CX), Operational Consulting and Digital Transformation expertise for clients operating across a range of highly regulated and international markets. Since […]
WEBINAR REWIND: The role people, platforms & partners play in your future operating model
If you missed last week’s Ember webinar don’t worry – You can now rewatch the entire session online! The economic outlook will test organisations like never before. With consumer confidence and spending devastated and constraints on our way of life likely to continue for a considerable period, the challenges are clear. Against this gloomy economic […]
WEBINAR REWIND: How Leading Organisations are Embracing the GigCX Revolution
Don’t worry if you missed last week’s fantastic Ember Group webinar ‘Leading Organisations are Embracing the GigCX Revolution – Learn Why and How’ – You can now watch it again in full. Seasonal peak demands and disruptions such as COVID-19 pandemic has further exposed the vulnerability of the traditional contact-centres with their business model being […]
WEBINAR REWIND: How & Why Leading Organisations Are Accelerating Their Automation Plans
Last week the experts at Ember Group hosted an essential webinar exploring how the COVID-19 crisis is challenging businesses like never before, as some fight for survival and all need to focus on how to adapt to new competitive forces and very different consumer needs and demands. In these unprecedented times the need to digitise your […]
LIVE WEBINAR: Leading Organisations Are Accelerating Their Automation Plans – Learn Why and How
Date: Thursday 14th May Time: 2 pm – 2.40 pm (UK BST) 9 am – 9.40 am (Canada EDT) Register Here Digitalising services and leveraging automation helps to provide a better customer self-service support, making it more efficient to reach goals and maintain quality as customers benefit from improved CX and reduced costs for less […]
WEBINAR: How leading organisations are responding to the impact of coronavirus
CLICK HERE TO REGISTER FOR WEBINAR The coronavirus outbreak has had an unprecedented impact on organisations, their operations and the management of workforces. With some organisations needing to respond to substantially increased demand and others facing a situation where customer demand has virtually stopped, the extremes of the impact are clear. When combined with the […]
CASE STUDY: Increasing conversions at Agria Pet Insurance
By Ember Group Ember have created a bespoke training programme for Agria Pet Insurance, specifically for the teams processing quotes; with the purpose of boosting their sales conversions through effective sales conversations that are increasingly personalised and successful; whilst still maintaining FCA compliance… Click here to read more.
CASE STUDY: Argos ‘Sales Through Service’ for Live Chat Agent
By Ember Group Like many retailers Argos is aware of the competitive nature of its business and came to Ember for assistance in maximising value in customer conversations using a ‘Sales Through Service’ approach. The project was focused on ensuring that contact centre teams speaking to customers over the telephone and via website ‘Live Chat’ […]
CX specialist Ember Group acquired by Davies Group
Ember Group, a customer experience (CX) consulting and digital solutions business, has been acquired by Davies Group as part of a transaction will complete during October, subject to approvals. Ember provides CX consulting, analytics, training and specialist resourcing to large organisations and major brands operating across a range of highly regulated and international markets, including insurance, […]
