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headsets

How to stay focused when working remotely

 960 640 Guest Post
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By Jabra

Working remotely or flexibly requires consistent self-motivation to remain focused, maintain productivity and successfully work through our daily or weekly task list.

However, we know that focus and productivity can dip at certain times during working hours, so how can we stop our minds wandering, control our focus and remain productive wherever we work?

Jabra spoke to productivity expert Chris Bailey, for his advice – Click here to read more (PDF): DOWNLOAD

Jabra launches Engage headset brand

 960 640 Stuart O'Brien
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Jabra has rolled out a new headset brand, promising noise-cancelling microphones, three times user density, new security features and long-range mobility.

The Denmark-based company says Engage is a new class of DECT wireless professional headset, having been designed following research into the challenges facing call-centric businesses.

As such, Jabra say the range is a response to the changing customer journey – it says automation is replacing routine transactional calls. As a result, it is seeing that human interaction is reserved for business-critical calls, such as complex enquiries or complaints, which require the highest standards of call quality to ensure customer satisfaction and effective resolution.

With calls becoming longer in duration s a result, the research highlighted that organisations face a major problem with DECT channel availability, limiting the number of workers in any given space.

However, Jabra claims its Engage solution connects three times as many users in any given space – or ‘density’ – compared to competing technologies, without affecting the call experience in terms of sound quality and range. The system also has a range of up to 150 metres, noise-cancelling microphones and enhanced speakers.

In terms if security, Engage incorporates authentication and encryption functions, along with ‘physical assisted pairing’, which creates a secret link-key between the headset and docking base unit.

Engage is the product of more than 115,000 hours of development by Jabra engineers, in the course of which Jabra registered four new patents.

The range comprises the Engage 65 and 75, with ‘all-day’ battery life and a rapid charging option. Each headset features an integrated busylight that acts as a ‘do-not-disturb’ sign, letting colleagues know that the user is on a call, thereby reducing interruptions.

“With the Engage franchise, we have engineered the industry’s best headset family – one that will have an invaluable impact on call quality, customer satisfaction, employee productivity and security,” said René Svendsen-Tune, CEO at Jabra. “Engage brings benefits to anyone who uses the phone for their work: within almost every business there is a group of employees who spend a significant amount of time on call-based communications, from advisors to sales representatives. All these roles can now take advantage of Engage to make every conversation better at both ends of the line.”

RECOMMENDED: Jabra Biz Headsets

 960 640 Stuart O'Brien
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Denmark-based Jabra is a manufacturer of earbuds, headsets, portable conferencing devices and more.

Jabra Biz 2300

Jabra Biz 2300 is a headset designed and developed with contact centre agents in mind. Built to survive in a high-performing contact centre, the Biz 2300 will result in fewer headset replacements and less agent downtime: all helping to lower the total cost of ownership. Including a reinforced cord that can withstand the rigours of daily contact centre use such as office chair wheels and sharp objects, the Biz 2300 also features a 360 degree FreeSpin™ rotating boom-arm for zero risk of breakages.

Call quality is vital for busy contact centres, so the Biz 2300 provides lifelike conversations via it’s specially designed ‘air-shock’ noise-cancelling microphone that filters out sharp breathing sounds and popping noises within conversations. HD Voice technology ensures agents can clearly hear their customers and the Biz 2300’s speakers reduce ambient noise, so the agent can focus on the conversation, leading to increased customer satisfaction.

All-day comfort is imperative for contact centre workers and the Biz 2300 supports this by being extremely lightweight at only 49g for the Mono variant and 68g for the Duo, while also featuring an adjustable headband and boom-arm for optimal fit. Employee health and safety is covered with the Biz 2300 via it’s in-built PeakStop™ technology that removes sudden loud sounds above 118dB before they reach the agents ear.

Jabra BIZ 2400 II

The Jabra BIZ 2400 II is a corded professional headset that delivers outstanding sound at both ends of every call. In a high-energy contact centre environment, it is vital that your headset can screen out background noise to ensure the customer can hear your voice clearly. The Jabra BIZ 2400 II delivers this, with an ultra noise-cancelling microphone that provides the highest level of noise-cancellation of any of Jabra’s solutions. PeakStop™ technology filters out any sound above 118 db, eliminating any sudden loud sounds or tones before they can disrupt the call.

High definition sound and ambient noise-blocking speakers ensure you can stay focused on the call or enjoy crisp, quality music while you work. The headset’s built-in HD Voice technology improves voice sound quality while its noise-cancelling mic eliminates unwanted breathing and popping sounds during conversation. It ensures you can always be heard and understand the conversation no matter how noisy your environment.

The Jabra Biz 2400 II is built to last, with a reinforced cord that protects it from daily wear-and-tear, including office chair wheels and sharp objects. It’s mic boom-arm is also designed for maximum ease and flexibility, able to rotate 360 degrees with no risk of breaking. Despite its robust design, the headset is 40 per cent lighter than other high-end headsets and features an adjustable headband, super-soft leatherette and ear cushioning. It delivers greater comfort and more productive calls.

Sennheiser’s MB 660 awarded Internet Telephony Product of the Year

 960 640 Stuart O'Brien
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German audio giant Sennheiser has added more awards to its shelves, this time for its MB 660 mobile business headset.

The MB 660 was acknowledged by telecommunications publisher Technology Marketing Corporation (TMC), with the product receiving the 2016 Unified Communications Excellence Award and the 2017 Internet Telephony Product of the Year award.

The awards recognise the MB 660 mobile business headset for its innovation, helping employees within unified communications environments with features such as adaptive noise cancellation (ANC) by which the unit can modulate ANC depending upon the level of background noise detected at any given time.

Sennheiser’s award-winning ‘CapTune’ facility is also available, allowing the user to manually set the ANC through the CapTune app, offering a customised listening experience.

Additional features include a three-array set of integrated digital microphones, working together to produce the most intelligible audio transmission possible, even in the most challenging situations.

Like all of Sennheiser’s workplace audio solutions, the MB 660 are certified for Microsoft Skype for Business and are also compatible with all leading global unified communications and VoIP platforms.

“We’re honoured to be acknowledged by such a widely respected media platform as TMCnet, one that chronicles the advancement of technology for unified communications environments,” said Brian Brorsbøl, director of product management, Sennheiser CC&O. “We’ve devoted a great deal of engineering resources to the MB 660, elevating the UC headset to become an effective tool to enhance productivity. We’ve turned it into a sophisticated and vital piece of business-grade equipment that improves the user’s ability to perform within a greater communications network. It’s exciting to see our strategy validated in the marketplace.”

www.sennheiser.com