INDUSTRY SPOTLIGHT: Simply Compliant
Fusion’s simple phone payment technology captures the small and medium contact centre market. The Threat Contact Centres taking telephone payments are under threat as Card Not Present (CNP) transactions become the main target for card criminals, as recognised in the latest PCI Security Standards Council guidance released in November last year. Introduction of the GDPR alongside […]
INDUSTRY SPOTLIGHT: Advanced solution for outbound communication
Manual dialling, reaching engaged tones and answering machines, incorrect dialled numbers, waiting for customers to pick up – is an inefficient use of your agents’ time. The Enghouse Outbound Predictive Dialler is an outbound calling system that empowers agents through automated technology, which can quickly and easily detect busy signals, answer machines and disconnected numbers. […]
INDUSTRY SPOTLIGHT: Jabra Engage 50 – Engineered to be the world’s best professional digital corded headset*
The intelligent headset for enhanced customer satisfaction. Digital sound for the clearest calls A unique, 3-microphone system with intelligent noise-cancellation filters out background noiseand breathing sounds, giving callers a superior experience.Stereosound and super wideband give vibrant, lifelike conversations – with the highest levels of hearing protection for agents. Reduce interruptions and enhance agents’ focus Multi-colour […]
INDUSTRY SPOTLIGHT: Jabra Engage Series – Boost customer satisfaction with the world’s most powerful professional wireless headsets
Designed for people who talk and listen for a living and in a range of wearing styles that deliver all-day comfort, Jabra introduce the next generation of professional wireless headsets. Giving you more power for your conversations…
INDUSTRY SPOTLIGHT: Storacall Star Advanced Replay – A new search and replay module for the ST range of call recorders
Storacall Voice Systems has just launched the new Storacall-STAR advanced search and replay module, which can be supplied with new systems or added to existing Storacall-ST software applications, offering a completely new look and feel along with many new features. At the forefront of Storacall-STAR is increased security functionality such as HTTPS and SSL audio […]
INDUSTRY SPOTLIGHT: Storacall Advanced Replay
Storacall Advanced Replayis a new search and replay module for the ST range of call recording systems. Searching for calls has a new clever “number” search function which allows you to enter the phone number or numbers you are looking for to automatically search for both inbound and outbound calls which contain the numbers you […]
INDUSTRY SPOTLIGHT: Capgemini Odigo – Delivering seamless customer engagements
We live in a world of innovation and a wealth of insights about our customers, the holy grail for many companies is to deliver frictionless engagements for customers but, this is proving to be an elusive end goal for many. With the realities of web, mobile, social media and the Internet of Things (IoT), companies […]
INDUSTRY SPOTLIGHT: Vidicode UK Call Recording for GDPR, MiFIDII & PCI Compliance
As so many companies are aware the old Data Protection Act will be replaced on 25th May 2018 with new Europe wide regulation called General Data Protection Regulation (GDPR). There are 6 lawful bases to process and retain customer data which includes call recordings, cited by the Information Commissioners Office (ICO) and companies will have […]
INDUSTRY SPOTLIGHT: Aegis Customer Experience Management
Aegis is one of the leading global business services providers of customer experience management. For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals. Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over […]
INDUSTRY SPOTLIGHT: Aegis Customer Experience Management
Aegis is one of the leading global business services providers of customer experience management. For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals. Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over […]
