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Kura

ON-DEMAND WEBINAR: Reduce Customer Effort to Increase Positive Outcomes

 800 450 Stuart O'Brien
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In today’s digital age your customers have high standards and limited patience. The world is their marketplace and customers have many options for purchasing products and obtaining services.

At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contact your organisation?  What if your client was vulnerable and needed immediate answers? And what are the implications to the company and the client if your service strategy doesn’t meet their expectations?

In a recent webinar, we explored this topic with our client Turn2us, a national charity.

Watch this On Demand recording and you’ll learn why Turn2us adopted an Omni-Channel strategy to best serve their customers, why they selected Inisoft’s contact centre technology, Syntelate Connect, and the key results they’ve achieved since adopting this approach, e.g. 97% of people now receive the help they’re looking for, and 96% of users would recommend them.

Click here to view the webinar.

Kura

WEBINAR: The People Factor – Register today!

 960 640 Stuart O'Brien
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It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored.

With this in mind, Kura commissioned Ember Services to produce “The People Factor“, a new report to understand the future nature of work in customer service.

On the 8th June, Kura’s Director of Commercial, Arceeb Moughal will be joined by Ember Service’s Director, Mike Havard as they take a deep dive into the outcomes of this report.

To register your place at this webinar, please click here.

Problem-Solving

KURA WHITEPAPER: Understanding the future of work in customer service

 960 640 Stuart O'Brien
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It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions.

But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored.

With this in mind, Kura commissioned Ember Services to produce “The People Factor“, a new report to understand the future nature of work in customer service.

The paper does not make the case for an overnight transformation; instead, it presents the issues that organisations will need to address over the next decade in line with their business priorities.

Download this report here.

If you’d like to learn more about Kura’s tailored outsourcing services, please get in touch at marketing@wearekura.com.

Problem-Solving

The People Factor – Download the new report from Kura and Ember Services

 960 640 Stuart O'Brien
By:
0

It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions.

But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored.

With this in mind, Kura commissioned Ember Services to produce “The People Factor”, a new report to understand the future nature of work in customer service.

Download a copy of the report summary, and you’ll get a glimpse of the current perception versus reality, the changing nature of customer contact and the future role of the advisor.

You can download it here.

The full report will be available in the coming weeks, if you would like to receive a copy of this, please register your interest here.

Attending the Call Centre and Customer Services Summit this month?  Why not pop by the Inisoft/Kura stand and meet the team?

Inisoft is a dynamic and forward thinking software provider, specialising in contact centre technology.  Our solutions offer the full Omni-Channel experience, allowing your customers to engage on their channel of choice.  We’re owned by Kura, a leading contact centre outsourcer with four locations across the UK; therefore, our technology is designed by real people, with real issues in mind. Kura is in business because we want to help people to develop and reach their full potential.  Our vision is, to one day, be recognised as “Unrivalled in Developing People”.

Meet our team while at this event and learn why together, Inisoft and Kura have the complete solution for today’s ever increasing complex world of customer contact.

Click here to learn more.

Industry Spotlight: New original research from Kura and the CCA…

 800 450 Jack Wynn
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For most contact centre professionals, delivering consistently good customer experience across multiple channels and touchpoints is the ultimate goal. Understanding the complex landscape of changing customer expectations, as well as the opportunities offered by technological innovations, means that this goal requires continuous adaptation.

With this in mind, Kura teamed up with the CCA to understand what this means for organisations today and how they can best prepare for this in the future. From our extensive research we’ve uncovered a number of trends and have concluded five top customer service strategies to service the contact centre customer of the future. These are:

1. Lead from the top down.
2. Personal, empathetic and complex problem-solving.
3. Setting-up people for success.
4. Measuring performance.
5. Be proactive, seize opportunities.

 

To download our exec summary, click here 

Industry Spotlight: New original research produced by Kura and the CCA…

 800 450 Jack Wynn
By:
0

Service executives are challenged on a daily basis with improving their customer service offerings. Through new, original research, Kura and the CCA asked the critical questions to understand where businesses are positioned today and their ambitions for the future.  
 
Our infographic displays some of the key highlights from this research. Interestingly, one in five respondents believe that their customer service advisors do not receive the correct level of training to sufficiently service customers during complex interactions. Moreover, 75% state multi-channel capabilities are an essential requirement for their organisation to succeed in the future.

Download our infographic and check out these highlights here 

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