WEBINAR REWIND: Is the omni-channel communication contact centre fiction or reality?
Don’t worry if you missed Sparkcentral’s final Digital Masterclass webinar – you can now re-watch the session about omni-channel communication in your Contact Center online. Curious if an omni-channel unified communications Contact Center Team is fiction or reality? Or wondering what strategy to use in for your own Customer Care Team? Re-watch this last Masterclass and […]
WEBINAR REWIND: How Different is Contact Centre Reporting for Asynchronous Teams vs Synchronous Teams?
The latest instalment of Sparkcentral’s Digital Masterclass 2020 webinar series looked at how different contact centre reporting is between asynchronous and synchronous teams. The webinar featured expert guidance and opinion from: Lenne Hendrickx, Senior Data Engineer at Sparkcentral Göran van Hese, SVP Product at Sparkcentral Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix […]
WEBINAR REWIND: How & Why Leading Organisations Are Accelerating Their Automation Plans
Last week the experts at Ember Group hosted an essential webinar exploring how the COVID-19 crisis is challenging businesses like never before, as some fight for survival and all need to focus on how to adapt to new competitive forces and very different consumer needs and demands. In these unprecedented times the need to digitise your […]
Tune in for the final webinar of Sparkcentral’s Digital MasterClass 2020
You have one last chance to join Sparkcentral’s Digital Masterclass: Check in on Wednesday June 3rd for an interesting session about omni-channel communication in your Contact Center. Curious if an omni-channel unified communications Contact Center Team is fiction or reality? Or wondering what strategy to use in for your own Customer Care Team? Sign up […]
LIVE WEBINAR: Leading Organisations Are Accelerating Their Automation Plans – Learn Why and How
Date: Thursday 14th May Time: 2 pm – 2.40 pm (UK BST) 9 am – 9.40 am (Canada EDT) Register Here Digitalising services and leveraging automation helps to provide a better customer self-service support, making it more efficient to reach goals and maintain quality as customers benefit from improved CX and reduced costs for less […]
Our ultimate webinar tip: Sparkcentral’s free masterclass 2020
Want an extra reason to stay home? We’ve got one. While events are being cancelled all over the world, Sparkcentral makes sure we stay up to date about the future of digital contact centers with 5 free webinars. Are you curious about the impact of asynchronous message channels for SLA based customer service? Or do […]
WEBINAR: How leading organisations are responding to the impact of coronavirus
CLICK HERE TO REGISTER FOR WEBINAR The coronavirus outbreak has had an unprecedented impact on organisations, their operations and the management of workforces. With some organisations needing to respond to substantially increased demand and others facing a situation where customer demand has virtually stopped, the extremes of the impact are clear. When combined with the […]
IMImobile & Forrester to host webinar “Chatbots & Customer Service Trends in 2018”
Businesses must transform their customer service strategies to meet the rising expectations of today’s digitally savvy customers. They face challenges such as the integration of mobile and digital communication channels into their existing contact centre infrastructure as well as building and deploying AI-powered chatbots to increase contact centre KPIs. On this webinar guest speaker Ian […]
ON-DEMAND WEBINAR: Kura’s 7 steps to success in customer service
It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been widely explored. With this in mind, Kura commissioned Ember Services […]
ON-DEMAND WEBINAR: Reduce Customer Effort to Increase Positive Outcomes
In today’s digital age your customers have high standards and limited patience. The world is their marketplace and customers have many options for purchasing products and obtaining services. At the push of a button, a customer expects answers and resolutions. But how easy do you make it for your customers to contact your organisation? What if […]
