The Call Centre & Customer Services Summit returns on April 23rd & 24th 2018, and will once again giving you the opportunity to meet with new solution providers, network with peers and attend inspiring seminars.

As our VIP guest, you’ll also enjoy full hospitality throughout the two days, including attendance to our gala dinner with entertainment, plus overnight accommodation.

It’s a unique opportunity for you to plan your forthcoming projects and discuss challenges with colleagues from across the UK’s contact centre and customer service industry.

And what’s more, it’s completely FREE to attend.

But don’t just take our word for it – here are 6 additional reasons to register today, courtesy of our previous delegates…

“Great exposure to new aspects of a revolving world of telecoms and call centre enhancements”
Crawford & Co – UK Voice Services, IT Operations

“Really good event. Speed dating for business, with some very informative seminars”
Make it Cheaper – Head of Customer Support

“Fantastic event, quality products and great networking”
Slater & Gordon LLP – Contact Centre Operations Manager

“Very well organised event. Everything taken care of for you. Excellent communication from the organisers before and during the event”
Adiuvo – Associate Director

“A good opportunity to attend an event with suppliers you would not normally meet. It was really worth attending this I event. I have purchased from attending”
Healthcare Solutions – Commercial Director

“Great, great, great information! Enjoyed the event, very good for making relevant contacts quickly”
Admiral – Voice Architect

To reserve your free place at the Summit contact Jade Stanford on 01992 374097 or email j.stanford@forumevents.co.uk.

Alternatively, if you’re an contact centre solutions provider and would like to showcase your products and services at the event, contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

Nearly 70 of the UK’s leading call centre and customer service professionals converged at the Hilton Deansgate in Manchester last week for the Call Centre & Customer Services Summit.

The event comprised two days of one-to-one, pre-arranged meetings, networking and learning, cementing its place as the premier industry forum in the call centre and customer care calendar.

In addition to meetings with suppliers, delegates gained key insights from an inspiring seminar programme, hosted by industry thought leaders, with sessions including:

Why Leaders Need To Master Storytelling – William Montgomery, AskTen
Customer Satisfaction: The State of the Nation – Mike Petrook, Institute of Customer Service
What Are Your Contact Centres Doing Right Now? – Jonty Pearce, Call Centre Helper
How To Achieve A High Performing Engaged Team – Nick Fewings, Engagement Works

But it wasn’t all work, work, work – Day One of the event concluded with a drinks reception and gala dinner, during which new business relationships were built.

Here are some highlight of the event, courtesy of Twitter:

Louise and Jess ready to go, pop over and say hi if you’re at #CCSummit @CallCentreCSSum today! #networking #moneypennysocks pic.twitter.com/j8DgXhHNur

— Moneypenny (@Moneypenny) 18 September 2017

Great start @CallCentreCSSum! Looking forward to meeting you all #CCSummit #AI #chatbot #cx #custserv pic.twitter.com/uNxvULpv7G

— Eptica (@eptica) 18 September 2017

Today @NevilleDoughty is in action @CallCentreCSSum. We’re set up and ready to network with delegates #CCSummit https://t.co/1KuvB6MMNO pic.twitter.com/arFNU0g5kr

— Parseq (@ParseqBPO) 18 September 2017

Very busy 2nd day @CallCentreCSSum in Manchester today. Fantastic meetings so far. #CCSummit pic.twitter.com/dSbAfK5ezS

— IMImobile (@imimobile) 19 September 2017

We’re excited to be attending the @CallCentreCSSum today and tomorrow! We look forward to meeting you there! #CCSummit pic.twitter.com/nq4y1T6W8n

— Esendex (@esendex) 18 September 2017

We’re excited to be sponsoring the @CallCentreCSSum today and tomorrow! We look forward to meeting you there! pic.twitter.com/NzLxS7Q9C0

— Cyara (@GetCyara) 18 September 2017

Having a great morning at #CCSummit with @ForumEventsLtd @CallCentreCSSum #Networking #CustServ #CX #CallCentreSoftware pic.twitter.com/Q25qkNL8eY

— IFS | mplsystems (@mplSystems) 18 September 2017

Thank you @CallCentreCSSum for delivering a great event & networking opportunity #CCSummit https://t.co/1KuvB6MMNO pic.twitter.com/tX7KsQi29B

— Parseq (@ParseqBPO) 19 September 2017

Another great #CCSummit this month with @ForumEventsLtd @CallCentreCSSum We look forward to seeing you next time! #custserv #contactcentre pic.twitter.com/jnSiOe2hFA

— IFS | mplsystems (@mplSystems) 19 September 2017

A great morning @CallCentreCSSum. Plenty of discussions around how to create & execute the right #omnichannel strategy for channel of choice pic.twitter.com/O1zAyK41ru

— Parseq (@ParseqBPO) 19 September 2017

A great morning @CallCentreCSSum. GCI’s Karl Roberts is currently on stage discussing the changing face of the customer #ContactCentre! #CX pic.twitter.com/Fs56gW0aRv

— GCI (@GCI_Com) 19 September 2017

We had a great day at the @CallCentreCSSum! Thanks to everyone who came by pic.twitter.com/cblbdROETj

— Ultracomms (@ultracomms) 20 September 2017

Sesui is all set for the #CCSummit today & tomorrow. Looking forward to meeting everyone there! @CallCentreCSSum pic.twitter.com/NCBFd4eJf3

— Sesui (@Sesui_Ltd) 18 September 2017

Day Two @CallCentreCSSum! Come over and say hi if you’re at #CCSummit @CallCentreCSSum today @N13LXL #cx #custserv pic.twitter.com/3m9Mh9Sir2

— Eptica (@eptica) 19 September 2017

Couldn’t make it this year? Don’t panic – The Call Centre & Customer Services Summit will return on April 23rd & 24th 2018 at the Radisson Blu London Stansted. It’s a great opportunity to benchmark and gather information on new services and solutions within the call centre sector, all in one place.

Of course, for 2018 the event will remain completely FREE to attend for customer care professionals – to register for your VIP delegate place contact Freddie Jackson on 01992 666720 or email f.jackson@forumevents.co.uk.

Alternatively, if you’re an contact centre solutions provider and would like to showcase your products and services at the event, contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

The Call Centre & Customer Services Summit will return on April 23rd & 24th 2018 at the Radisson Blu London Stansted, once again providing the leading platform for senior contact centre and customer care professionals to meet with trusted solution providers, learn from the sector’s preeminent thought-leaders and network with peers.

The 2017 instalment of the event – concluding today – was the most successful yet, with attending delegates from the likes of Andrews Property Group, Bae Systems, BNP Paribas, Bosch Service Solutions, BT, Carnival UK, Co-Op Bank, Crown Commercial Services, EE, Edam Group, Environment Agency, Fairpoint Group, Forest Holidays, Her Majesty’s Passport Office, Hermes, Interflora, Kurt Geiger, Matalan, Missguided, Panasonic, RAC, Regatta, Robin Hood Energy, Rocket9, RSA, SSE, Sainsbury’s, Argos, Santander, Scottish Widows, Specsavers, StarTimes Pay TV, The Car Finance Company, TNT, Vanquis Bank, Virgin Atlantic, Virgin Media, Volkswagen Group, Vue Entertainment and more.

A bespoke itinerary of meetings with solution providers is created for each delegate, based on their selections, so there’s no time wasted. In addition, delegates have access to insightful and inspirational seminars, plus full hospitality is provided throughout the two days.

It’s a great opportunity to benchmark and gather information on new services and solutions within the call centre sector, all in one place.

Of course, for 2018 the event will remain completely FREE to attend for customer care professionals – to register for your VIP delegate place contact Freddie Jackson on 01992 666720 or email f.jackson@forumevents.co.uk.

Alternatively, if you’re an contact centre solutions provider and would like to showcase your products and services at the event, contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk.

Nearly 70 of the UK’s leading call centre and customer service professionals will be attending the Call Centre & Customer Services Summit later this month, joining the industry’s leading solution providers for two days of one-to-one, pre-arranged meetings, networking and learning.

It all takes place on September 18th & 19th at The Hilton Deansgate in Manchester and is the premier event in the call centre and customer care industry calendar.

In addition to meetings with suppliers, delegates will have full access to an inspiring seminar programme, hosted by industry thought leaders, with sessions including:

Why Leaders Need To Master Storytelling – William Montgomery, AskTen
Customer Satisfaction: The State of the Nation – Mike Petrook, Institute of Customer Service
What Are Your Contact Centres Doing Right Now? – Jonty Pearce, Call Centre Helper
How To Achieve A High Performing Engaged Team – Nick Fewings, Engagement Works

But it’s not all work, work, work – Day One of the event concludes with a drinks reception and gala dinner, during which new business relationships can be built in a more informal environment.

And, if you’re an industry supplier, there’s still time for you to secure your presence at the event –  Contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk for more information.

Due to popular demand five FREE delegate places have been added for the Call Centre & Customer Services Summit.

CLAIM YOUR PLACE NOW

The concept of the event is simple. We create an itinerary of meetings for you with trusted suppliers and solution providers that match your strategic needs for 2017/18 and beyond.

You will also have the opportunity to learn from industry thought leaders in our seminar programme, take advantage of copious networking opportunities and enjoy full hospitality throughout, including a gala dinner and overnight accommodation.

And what’s more, your VIP delegate place is entirely free of charge.

For more information and to claim one of the extra VIP places, contact Freddi Jackson on 01992 666720 or email f.jackson@forumevents.co.uk.

By attending the Call Centre & Customer Services Summit on September 18th & 19th you will have the opportunity to meet face-to-face with the leading solution providers in the market.

It’s a no-hard-sell environment and could save you hours of researching and sourcing new partners for your contact centre needs.

As a VIP guest, you are provided with a bespoke itinerary of meetings with multiple suppliers relevant to your business.

There’s also ample opportunity for you to network with like-minded peers, while our inspiring and educational seminars sessions include the following talks:

• Why Leaders Need To Master Storytelling – William Montgomery, AskTen
• Customer Satisfaction: The State of the Nation – Mike Petrook, Institute of Customer Service
• What Are Your Contact Centres Doing Right Now? – Jonty Pearce, Call Centre Helper
• How To Achieve A High Performing Engaged Team – Nick Fewings, Engagement Works

These two days will help your business going forward, so if you want to attend, please book your FREE VIP place today.

There are only 10 complimentary places remaining so don’t miss out! Call or email Freddi Jackson on 01992 666720 / f.jackson@forumevents.co.uk.

As you may know, the Call Centre & Customer Services Summit has been running for over 15 years. It’s a focused event based on creating new business and this winning formula has secured many contracts for our regular supporters.

We are taking the Summit to Manchester this September (18th & 19th September, The Hilton Manchester, Deansgate) and, although the format remains exactly the same, we will have an entirely new delegate list (available upon request).

All are Centre & Customer Service professionals, all are senior level decision makers – and they are all looking to source new suppliers.

Simple, but incredibly effective and offering a fantastic return on investment.

During over 40 previous events we have seen . . .

• 1,400 suppliers attending to meet new clients
• 2,600 call Centre & Customer Services buyers visiting to source new suppliers
• 62,400 meetings scheduled between buyers and suppliers
• 40 Gala dinners enjoyed by all
• 12,000 cups of coffee drunk
• 8,000 cookies eaten

Need more convincing? Here’s what previous event partners have to say about the event…

“Great Summit everything ran smoothly and I would definitely ‘recommend to attend’ for all interested companies in the industry” – Interactive/Genesys

“CCCS was an excellent and well organised event. The level of contacts and length of meetings were just right. We will be attending again” – Alternative

Please feel free to contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk if you would like further information.

By attending the Call Centre & Customer Services Summit, you will have the opportunity to meet face-to-face with solution providers. It’s a no-hard-sell environment and could save you hours of researching and sourcing new suppliers.

As our VIP guest you will be provided with a bespoke itinerary of meetings with suppliers relevant to your business. There’s also ample opportunity for you to network with like-minded peers. And access to our seminar programme is included, with sessions including:-

▪ Why Leaders Need To Master Storytelling – William Montgomery, AskTen
▪ Customer Satisfaction: The State of the Nation – Mike Petrook, Institute of Customer Service
▪ What Are Your Contact Centres Doing Right Now? – Jonty Pearce, Call Centre Helper
▪ How To Achieve A High Performing Engaged Team – Nick Fewings, Engagement Works

These two days will help your business going forward. There are only 10 complimentary places remaining, so contact Freddi Jackson ASAP on 01992 666720 / f.jackson@forumevents.co.uk to secure yours!

Alternatively, if you’re an industry solution provider and would like to showcase your services at the Call Centre & Customer Services Summit, contact Gayle Buckland on 01992 374063 / g.buckland@forumevents.co.uk.

The Call Centre & Customer Services Summit is heading to the Hilton Manchester Deansgate for the first time on 18th & 19th September 2017, where you’ll have the opportunity to meet new solution providers and attend topical seminar sessions hosted by industry thought-leaders.

Your complimentary place at this unique event includes:

• Accommodation
• Face-to-face meetings with solution providers
• Seminar sessions
• Meals and refreshments
• Gala dinner with entertainment

If you need more convincing, take a look at what our former delegates had to say about the event…

‘What a great event – like speed dating but more informative and productive. Interesting seminars’
The Hippodrome Casino

‘Well hosted informative event. Lots of useful information and best practice knowledge up for grasp, very good for networking and future opportunities’
Ramsden International

‘A well-run event providing a great opportunity to engage with a wide range of suppliers across the industry’
Macmillan Education

‘Great event! I got some great ideas and new contacts to help move my business forward in the future’
TNT

‘A really useful and efficient way of meeting multiple suppliers and review industry developments’
Hermes

‘Very informative, great environment and lots to take away. I found the event to be a great stepping stone in moving forward with new solutions’
Autoglass

‘I would absolutely recommend this event if you are passionate about driving performance and customer satisfaction within your contact centre’
Ricoh UK

To find out more and to RSVP, contact Freddi Jackson on 01992 666720 or email f.jackson@forumevents.co.uk.

Make sure you register today for the next Call Centre & Customer Services Summit, which will take place on September 18th & 19th 2017 at the Hilton Manchester Deansgate.

Once again the event will give customer care professionals the chance to meet with trusted industry suppliers, learn from thought-leaders as part of a comprehensive seminar programme and network with peers.

Attendance as a VIP delegate is completely FREE, including a seat at the evening gala dinner and overnight accommodation.

Places are limited and available to pre-qualified professionals on a first-come, first-served basis – to RSVP today contact Freddi Jackson on 01992 666 720 or email f.jackson@forumevents.co.uk.